The Tickets (Messages)

This is a very short Guide on how to use the Tickets we launched on the 1st of March 2012.
It tries to be simple, not comprehensive.

What are the Tickets?

You are an Owner and have one apartment in one of our websites.
A Customer sends a request.
You get a notification via email, click on the link and see the Customer’s message.
You reply.
The Customer gets a notification via email, clicks on the link and sees your message.
The Customer replies…and so on. Continue reading The Tickets (Messages)

The Verified text dilemma

In the last months I have come to learn how it feels to be a censor.

The  Managers go out in the wild to visit the houses and apartments and come back home with some pictures and impressions.
Then they write the Verification text to publish it for the world to see.

We do this because we think that:

  • The Owner’s description is not objective. It tells you the nice aspects and hides the bad ones. It’s, understandably, “brochure text” and it normally sounds like: “this beautiful and recently renovated apartment will be your home away from home”. There is never any reference to the broken door or smelly bathroom. So, the informative value is usually quite low and it’s no wonder that they are not read by most guests. It’s often just bla bla bla: noise in the page.
  • The Guests’ Reviews are very subjective.
    The same house can be “clean” or “filthy” for different persons.
    The reviews need to be interpreted by the users and this can be very time consuming and frustrating.
    I want to reserve an apartment for 3 nights, not analyze texts written by people I don’t know.
    Plus they can be fake.
    P.S.: We don’t have them yet but planned them for this year.

So, there’s a gap and we try to fill it with the Manager’s Verifications.
But we need to learn how to really write them.

Here’s where my censorship powers come into play. Continue reading The Verified text dilemma